FAQs
Before you continue
What are research peptides?
Research peptides are short chains of amino acids used exclusively for scientific research and laboratory purposes. These compounds are designed to help researchers study various biological processes and are not intended for human consumption.
Are these products safe for human consumption?
No. All products sold on RegenX are strictly for research purposes only and are not approved for human consumption. They are intended for use by qualified researchers in controlled laboratory settings.
How do I verify product purity?
Each product comes with a Certificate of Analysis (COA) from an independent third-party laboratory. These certificates detail the purity, composition, and quality of each batch. You can request a COA for any product by contacting our support team.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and cryptocurrency payments. All transactions are processed securely through encrypted payment gateways.
How long does shipping take?
Standard shipping typically takes 3-5 business days within New Zealand. Express shipping options are available for 1-2 business day delivery. International orders may take 7-14 business days depending on the destination.
Do you ship internationally?
Yes, we ship to most countries worldwide. However, customers are responsible for understanding and complying with their local regulations regarding the import of research chemicals. Some countries may have restrictions on certain compounds.
What is your return policy?
Due to the nature of our products, we have a strict no-return policy once the package has been opened or the seal has been broken. However, if you receive a defective or damaged product, please contact us within 48 hours of delivery and we will provide a full refund or replacement.
How should I store research peptides?
All research peptides should be stored in a cool, dry place away from direct sunlight. For optimal stability and longevity, we recommend storing lyophilized (freeze-dried) peptides in a freezer at -20°C or colder. Once reconstituted, peptides should be refrigerated and used within the timeframe specified in the product documentation.
Do you offer bulk discounts?
Yes, we offer volume discounts for qualified research institutions and laboratories. Please contact our sales team with details about your research needs and we will provide a custom quote.
How can I contact customer support?
You can reach our customer support team via email, phone, or through our contact form. We typically respond to all inquiries within 24 hours during business days.